A 99.9% Server Uptime
We’ve set up our cloud hosting platform using stable hardware components and strongly tweaked software. Our system administrators have installed a tweaked version of Security–Enhanced Linux on all our servers to ensure utmost security and reliability. We have installed a number of denial–of–service prevention mechanisms combined with highly effective firewall software to make sure our network is unassailable and secure.
Our cloud hosting plans offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
If you would like to deliver a premium–quality hosting service, you can rarely rely on the default network configuration in a datacenter. We have built our own custom internal network in an attempt to ensure an extra–fast connection speed with the outside world.
And thanks to this, irrespective of which datacenter facilities you opt for: our datacenter in the US, our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe or our datacenter in AU, you will enjoy an assured 99.9% network uptime. And this uptime guarantee is valid with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have given our best to minimize all potential risks with our cloud hosting plans and despite the fact that we offer premium–quality tech support, there are occasions when the customer is just not pleased with what we offer. Or he needs to switch to a more powerful web hosting service, like a virtual private server or even a dedicated hosting server.
This is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not satisfied, you will receive your money back.
24/7 Technical Support
We have carefully chosen each member of our 24x7 support staff to ensure that we can offer you the best client support service you can possibly get. Each of our technical support engineers has several years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. Plus, they are available to you 24/7/365 – you will be able to get in touch with them whenever you want and they will respond back to you as soon as possible.
Their average response time is less than twenty minutes, whilst with many other web hosting providers you have to wait for days. Besides, we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be responded to in under an hour.