24/7 Customer Support in Cloud Hosting
All our cloud hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our services before you make an order or you're a current customer and you have a question or some issue, you will be able to contact us anytime, which includes weekends and holidays. We have many channels to get in touch with us - several telephone lines around the world for your convenience plus live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more technical matters or any issues that need longer time to analyze and handle. In contrast to many other web hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of just one hour, thus regardless of what your issue is, it will be resolved on time and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive timely help, especially if your web site is not running effectively for some reason. All of our Linux semi-dedicated hosting packages come with 24/7 customer and tech support, so that in case anything comes up, you'll be able to use various methods to let us know - telephone line with multiple local numbers internationally, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and general matters, so that in case you don't have an account yet, for instance, you can find extra info for our services, or we will help you with less complex tech problems. The next two methods are for strictly tech troubles or anything that's more time-consuming because it's more convenient to track the dialogue between you and our tech support team. The guaranteed max answer time for them is only one hour, the typical one - 15-20 min, therefore you won't have to wait for an entire day to get support as you may have to do when using the services of other providers.
24/7 Customer Support in VPS Web Hosting
In case you have a Virtual Private Server from our company, you will be able to contact us 24/7 for any kind of server-related issue or forvarious difficulties and / or questions regarding the pre-installed software your server comes equipped with. If you have not obtained your virtual private server plan yet, you'll be able to learn a lot more about our solutions by giving us a call or by employing the live chat service. For more technical issues, you'll be able to send an email or open a trouble ticket from your billing Control Panel and you will get support within a maximum of 1 hour regardless of the time of the day, even on weekends and holidays. The actual response time normally doesn't extend past thirty minutes. If you need assistance with third-party software, you'll be able to use the Managed Services upgrade that you can add to each and every VPS plan and our admins will help you with any installation or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour maximum reply time warranty, you will get quick support when you acquire a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, so any time you open a ticket through your billing account or you send an email message about any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will get a response within 1 hour, even during holidays. Our ticketing system is the more suitable option when the matter in question needs longer time to be resolved or if it has to be forwarded to our administrators, as it is much easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to call us or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also support you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 as well.