There are several ways to get in touch with the hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a ticketing system. It’s the easiest method of correspondence for a variety of reasons. If no company representative is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Plus, you can copy/paste extensive bits of info without the need to worry about typographical mistakes, and in case a given problem needs more time to be resolved or a number of replies must be exchanged, all the info will be in the very same place, so either party can always see the comments added by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are typically separate from the web hosting platform, which implies that if you have to provide information or to follow instructions, you will need to use at least 2 separate admin consoles and this number might grow if you’d like to administer a number of domain names. On top of that, a lot of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for an answer.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our cloud hosting isn’t separate from the hosting account. It is included in our all-inclusive Hepsia Control Panel and you will be able to visit it whenever you need with just a few mouse clicks, without needing to sign out of your account. The ticketing system offers a quick-search field, which will help you trace de facto any ticket that you have sent in the past, if you need it. Moreover, you can read knowledge base articles that belong to different problem categories, which you can select, so you can find out how to tackle a particular issue even before you actually submit a ticket. The response time is maximum 60 minutes, which means that you can obtain timely assistance at any specific time and if our help desk support staff recommends that you should do something in your hosting account, you can do it immediately without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting packages, which suggests that you won’t need an additional platform to touch base with our support team – you can do that on the spot in case you confront a predicament. Opening a new ticket requires a couple of clicks and finding an older one is just as easy. With our intelligent search box, you can quickly track down any ticket that you have already opened. You can send a ticket at any moment as our customer care team members are available to you 24-7-365 and reply in no more than sixty minutes, although it rarely takes this much to obtain a response. With the Hepsia Control Panel, you’ll have everything in one location and you can just forget about needing to go through 2 or more platforms to fix a simple issue.