Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our cloud hosting isn’t separate from the hosting account. It is included in our all-inclusive Hepsia Control Panel and you will be able to visit it whenever you need with just a few mouse clicks, without needing to sign out of your account. The ticketing system offers a quick-search field, which will help you trace de facto any ticket that you have sent in the past, if you need it. Moreover, you can read knowledge base articles that belong to different problem categories, which you can select, so you can find out how to tackle a particular issue even before you actually submit a ticket. The response time is maximum 60 minutes, which means that you can obtain timely assistance at any specific time and if our help desk support staff recommends that you should do something in your hosting account, you can do it immediately without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting packages, which suggests that you won’t need an additional platform to touch base with our support team – you can do that on the spot in case you confront a predicament. Opening a new ticket requires a couple of clicks and finding an older one is just as easy. With our intelligent search box, you can quickly track down any ticket that you have already opened. You can send a ticket at any moment as our customer care team members are available to you 24-7-365 and reply in no more than sixty minutes, although it rarely takes this much to obtain a response. With the Hepsia Control Panel, you’ll have everything in one location and you can just forget about needing to go through 2 or more platforms to fix a simple issue.