A live chat is a real-time method of communication between a web hosting supplier's support team and its customers. It is a very efficient way to receive some info about the website hosting services or have some issue resolved since you're talking with a live representative. The benefits of using a live chat service rather than calling or opening a trouble ticket are the low chance of errors any time you exchange information like usernames or domain names, the faster response time as the communication is real-time plus the fact that you don't have to stay on the chat constantly - you are able to do something else while the agent investigates the issue in question. Also, you will be able to join a live chat room from any computer that's connected to the web, avoiding the phone costs that you will have to pay when you are calling to another country.

Live Chat Support in Cloud Hosting

Together with the telephone and ticket support, we provide live chat support as well. You're able to contact us every day, which includes weekends and holidays, and we can give you more information about the cloud hosting that we offer in case you are not among our customers yet, or about basic and billing questions if you already have a user profile. Though for strictly technical issues you have to open a ticket to the tech support, because such matters will need more time to be taken care of, you may still get in touch with us on the live chat for some tech details. To give you an example, we will assist you to set up an e-mail address in your email client or troubleshoot various problems, saving you considerable time. Even when our phone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as a part of our services, which means that when you have any kind of questions regarding our Linux semi-dedicated hosting packages, you are able to speak with our customer care team at any moment no matter if you have already purchased an account or not. In general, the chat service is for pre-sales, billing and common questions and difficulties, but we are able to help you with many technical questions too. We can help you choose the proper package for your sites in case you don't have an account yet, we can reply any billing questions or concerns you may have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done timely since our live chat service is online all day long, each and every day. Whenever you want support, you're able to talk to an agent and save considerable time.