If you’ve ever got any queries with regard to the web hosting service in general or if you face a problem with your sites, you will have to get in touch with the web hosting provider’s tech support team. It may not make a difference how quickly they’ll answer if you’ve got a question of a general nature, but an issue like a bungled application update, for instance, may result in your site becoming damaged or inaccessible on the web. And the longer you wait for the support team to get back to you, the longer the site will be down. In case you offer goods or services online, any outage will influence your website badly and you may lose existing or prospective clients. A lot of hosting providers, particularly resellers, reply to tickets and e-mails within twenty four hours, but in the electronic epoch that is much too long, since clients will scarcely ever revisit a site that is not working correctly over an extended time interval.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting around for hours on end, or even all day, to obtain a response to an e-mail or a tech support ticket. No matter when you contact us, we will assist you within one hour max with any sales or technical queries that you may have. The fact is, our actual response time almost never exceeds 20 to 30 minutes. Since we are at your service 24/7, you will always receive assistance in a timely manner and we are aware of how important that is in the online era. Soon after you contact us, we will answer your enquiries. If you confront any technical predicament, we’ll cope with it on your behalf, or we will supply you with all the required information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer service staff representatives will be at your disposal all the time and they’ll reply to any support ticket that you send through the hosting Control Panel within maximum 1 hour. The response time is guaranteed irrespective of whether you have a generic enquiry regarding your semi-dedicated server or you bump into a problem and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we will be there to help you, as we’re available 24 hours a day to tackle any technical, general or billing issue. In case you contact us about anything that is within our power, we’ll solve it before we get back to you, which suggests that you will not have to wait for hours or days while the problem continues. In case there is something that you have to do on your end, we’ll give you the necessary details – what possible solutions to try out, what actions to take, etc.