In the event that you have ever had a cloud hosting account before or you have dealt with any other kind of online service, you are probably aware from your personal experience that for many things it is better to consult with a live person on the phone rather than exchange tickets or email messages. If you'd like to find out more about a service before you decide to purchase it or if something small-scale has to be made, for example, it will be much easier and a lot faster to get it done in real time. If you have the option to contact representatives over the phone, it is very likely that you're using the services of a real web hosting provider, not a reseller. The type of support that you will get on the telephone differs between different suppliers - from very general matters to expert technical support. Typically the majority of suppliers will offer you pre-sales assistance and 1st level telephone support, while more complicated tech matters are handled via electronic mail and tickets.

Phone Support in Cloud Hosting

All of our cloud hosting packages offer telephone support 14 hours per day even on public holidays, so if you do not have an account yet, you'll be able to phone us and learn more about our solutions or if we'll meet the system requirements for your sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you'll be able to contact the telephone number that is closer to you. If you're a current customer, we can assist you promptly with all of the general and billing matters and with various technical matters to save you time and efforts - we acknowledge the fact that sometimes it's more convenient to consult with a live person so as to get things done promptly. Certainly, some matters simply cannot be managed on the telephone, so if this is the case you can take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we provide include live phone support for fourteen hours daily. If you wonder which package is suitable for your web sites, you would like to find out more about the plan's specifications or you need any other type of information about our services, you'll be able to call any of the local numbers that we have in the United States of America, Great Britain and Australia and our customer support agents will assist you. If you already own an account, you're able to get in touch with us about general and sales matters, although we're often able to help with many tech issues as well. For strictly technical issues you will have to use our in-built ticketing system where the conversation between you and our tech support crew will be in one place, which is the better option if your trouble requires longer time to be resolved or it has to be escalated to our sysadmins.