Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Time Guarantee

  • Each assistance request you send to us will be attended to within maximum 60 min. In case your ticket or e–mail needs additional assistance from a system administrator, we will timely forward it and leave a comment to notify you that your matter is being examined. If you order the Optional Managed Services package, all of the services included there will be performed at a time of your liking.

  • Top quality support service
  • A Top–Quality Support Service

  • We’ll be online for you 24–7 to respond to any queries that you may have connected to our Online Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need assistance tackling server administration tasks, you can make use of our Optional Managed Services package, which includes backup disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • We have equipped the Online Control Panel with an in–depth knowledge base, which features exhaustive explanations of its features and functions. Furthermore, we have made exhaustive video tutorials that will further explain to you how to carry out a certain action or troubleshoot a regularly encountered problem. The help articles and the tutorial videos are readily reachable from each section of the Online Control Panel via the Help and Videos buttons in the top right corner.